F.A.Q.

the answers to the questions you're dying to ask

 

How long do Fluffe boxes last for?

Your Fluffe will last a little while (at least a few months, if stored correctly) but it's best to enjoy it when you receive it, as it won't have been made too long after ordering so it's still quite fresh!

Is Fluffe vegan/gluten-free?

MOST of our fairy floss is! Some flavours do contain toppings that contain animal products and/or gluten. Each flavour has a list of its ingredients for your perusal on its page.

When will my fluffe box be delivered?

We dispatch orders every Tuesday & Thursday, and delivery times vary between states and countries. Please see estimates below (in business days):

AUS: 2-5 days
US: 4-7 days
UK: 5-9 days
ASIA: 4-7 days

Do you work with bloggers?

We don't have any particular requirements for working with bloggers, if you think you might be a good fit for Fluffe or have a cool plan that involves us, just get in touch via email! We're constantly on the look out for cool collaborations and always down to make some new friends!

How can I pass the time while I wait for my Fluffe to arrive?

You can follow us on Instagram (@fluffegram) if you want to know what we're currently creating and experimenting with. We also post some cool ideas of how you can use your Fluffe, if you have bigger plans for it other than just pretending to be a hoover and inhaling it directly out of the bag/tub. (10/10 would recommend trying)

Can I pick up my Fluffe Box if I'm close by?

We might be able to arrange a pick up date and time for you if you leave us a note when you checkout, specifying this, depending on our schedule – please know that if we are available for you to pick up your order, it will most likely take place on a Friday evening.

Do you send tubs overseas?

We currently DO NOT offer tubs to our international friends (only Fluffe Boxes), we are working on it! But if you live abroad and think we should send them internationally, feel free to heckle us via email (seriously) - the more we get heckled, the more we'll work towards opening up worldwide tub-orders! 

How soon should I contact you about my event & desperation for Fluffe?

Send us an email as soon as you like! We cannot accept bookings & orders greater than one month in advance, as lots can happen in a short amount of time (we might decide to board a plane to a far away country one day, just to fuel this perfectly-acceptable sprinkle addiction we have.) We can however reserve a date for an event, with a deposit & pencil it into our calendar to keep in mind that you've got us in mind. 

Do you wholesale Fluffe?

We are currently taking expressions of interest for wholesale! If you have a store that would like to stock Fluffë please send us an email  with some info about your brand to wholesale@fluffe.com and we'll get back to you.