the answers to the questions you're dying to ask
Is Fluffe vegan/gluten-free?
MOST of our fairy floss is! Some flavours do contain toppings that contain animal products and/or gluten. Each flavour has a list of its ingredients for your perusal on its page.
Do you work with bloggers?
We don't have any particular requirements for working with bloggers, if you think you might be a good fit for Fluffe or have a cool plan that involves us, just get in touch via email! We're constantly on the look out for cool collaborations and always down to make some new friends!
How can I pass the time while I wait for my Fluffe to arrive?
You can follow us on Instagram (@fluffegram) if you want to know what we're currently creating and experimenting with. We also post some cool ideas of how you can use your Fluffe, if you have bigger plans for it other than just pretending to be a hoover and inhaling it directly out of the bag/tub. (10/10 would recommend trying)
Do you send tubs overseas?
We currently DO NOT offer tubs to our international friends (only our products from our online store ship internationally).
How soon should I contact you about my event & desperation for Fluffe?
Send us an email as soon as you like! We cannot accept bookings & orders greater than one month in advance, as lots can happen in a short amount of time (we might decide to board a plane to a far away country one day, just to fuel this perfectly-acceptable sprinkle addiction we have.) We can however reserve a date for an event, with a deposit & pencil it into our calendar to keep in mind that you've got us in mind.
Do you wholesale Fluffe?
We are currently taking expressions of interest for wholesale! If you have a store that would like to stock Fluffë please send us an email with some info about your brand to email@example.com and we'll get back to you.
Refunds & Returns
It typically takes 3-5 business days to process your order as most of our products are made weekly to ensure there is always fresh stock, and delivery times vary between states and countries. Please see estimates below (in business days):
AUS: 2-5 days
US & CAN: 5-7 days
UK: 5-9 days
ASIA: 4-7 days
RETURNS & REFUNDS
We do not accept returns or exchanges for Fluffë, as this is a food product so please choose wisely when picking flavours. Orders will not be refunded/exchanged for 'change of mind', or if there is a delay in delivery – we do our best to dispatch all orders in a timely manner via Australia Post, and pass on delivery time estimates as they are provided to us by them directly. If your order arrives melted or in any state less than fluffy please contact us immediately (within 12hrs of receiving your order) with photos via email and we will do our best to help you out. But please understand that there is always risk associated with ordering online, and although we do our absolute best to protect our delicate products from this rough world & it's journey to your mouth, your floss will most likely undergo a bit of compression by the time it gets to you - as we do not posses control over every postal system, or the sun.